If contacts already exist in the sync target, sync.blue® can recognize them and merge contact fields instead of creating duplicates.
Recognition criteria
Contacts are recognized as "identical" and associated based on these contact fields:
- Email Address
- First and Last Name
Priority
If an identical contact (e.g., with the same email address) in the source and target has conflicting field values (e.g., differently spelled first names), the field from the source will be adopted.
Examples
Contact Type: Person (not Company)
Sync Direction: One-way
| Contact in Source | Contact in Target (before) | Contact in Target (after) | Result |
|---|---|---|---|
|
Max Mustermann |
/ | Max Mustermann | New Contact in Sync Target |
|
Max Mustermann +4915149375432 |
Max Mustermann |
Max Mustermann +4915149375432 |
Target Contact was Enhanced |
|
Max Mustermann max@mustermann.de |
M. Mustermann max@mustermann.de |
Max Mustermann max@mustermann.de |
Target Contact (First Name) was Updated as the Contact is Identical According to the Email Address and the Source Takes Priority |
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