If contacts already exist in the sync target, sync.blue® can recognize them and merge contact fields instead of creating duplicates.
Identification features
Based on these contact fields, contacts are recognized and assigned as "identical" if either
- E-mail address or
- First and last name
are the same.
Priority
If an identical contact (e.g. according to their email address) has contradictory field values in the source and destination (e.g. first name spelled differently), the field from the source will be adopted.
Examples
Contact type: Person (not company)
Sync direction: 1-way
| No. | Contact in source | Contact in the target (before) | Contact in the target (after) | Result |
|---|---|---|---|---|
|
1 |
John Doe |
/ | John Doe | New contact in sync target |
|
2 |
John Doe +4915149375432 |
John Doe |
Max Mustermann +4915149375432 |
Target contact has been replaced |
|
3 |
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Max Mustermann +4915149375111 |
Max Mustermann +4915149375222 |
Max Mustermann +491514937111
|
Target contact (phone number) was replaced because first and last name are identical and source has priority |
|
4 |
Max Mustermann max@mustermann.de |
M. Mustermann max@mustermann.de |
Max Mustermann max@mustermann.de |
Target contact (First name) was replaced because contact according to email address is identical and source has priority |
|
5 |
Max Mustermann +4915149375123
|
Max Mustermann max@mustermann.de
|
Max Mustermann +4915149375123
|
Target contact was replaced by source contact (without email address) replaced (and not merged) because contact according to first and last name identical and source has priority |
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