What information is needed to solve a technical problem?

Ing. Oliver Baltz

September 13, 2023 15:04 Updated

In order for us to assist you quickly and effectively, we require at least the following information when reporting an issue:

Information	Examples
Affected Product	sync.blue® phonebridge® CONTACTS phonebridge® CLIENT
Affected End Customer	Company XY GmbH
User's Description of the Issue	Contact "Max Meier" is not synchronizing. No pop-up appears during calls.
Technical Error Message	General error occurred...
Urgency	High (Business Critical) Normal (Non-business critical) Low
Screenshots (optional)

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