Why is the phonebridge® CLIENT not responding to incoming calls?

Possible Error Scenarios

• No pop-up for incoming calls
• No call information in DATEV or other connected programs
• No response when making outgoing calls by clicking with the mouse

Possible Causes

DNS Cache

Please ensure that the hostname pb-webhook.phonebridge.io resolves to the following result in DNS:

➜ ~ host pb-webhook.phonebridge.io
pb-webhook.phonebridge.io has address 104.26.11.109
pb-webhook.phonebridge.io has address 172.67.70.107
pb-webhook.phonebridge.io has address 104.26.10.109
pb-webhook.phonebridge.io has IPv6 address 2606:4700:20::ac43:466b
pb-webhook.phonebridge.io has IPv6 address 2606:4700:20::681a:b6d
pb-webhook.phonebridge.io has IPv6 address 2606:4700:20::681a:a6d

It's possible that this domain still points to an old IP address of one of the phonebridge® servers. In this case, please clear the DNS caches of:

• Telephony server / cloud phone system
• Client operating system with phonebridge® CLIENT installed