How can I get assistance regarding a discontinued STARFACE module?

Customers with an active module update contract will receive support until STARFACE Version 6.x. To provide fast and uncomplicated assistance, we require the following information via email:

• Number of the active module update contract (refer to the latest invoice)
• STARFACE server license key 
• STARFACE version
  • if applicable, before the STARFACE update
  • if applicable, after the STARFACE update)
• Module version (refer to STARFACE Admin -> Module Library)
• Module logs (-> Module Configuration -> Set log level to 'Trace' -> Save module configuration -> Reproduce the error -> Copy module logs)
• Screenshots of module configuration (all tabs)
• Active module license file (-> Module Configuration -> "Help" tab -> Copy the name of the module license file)