What does the error message "Social account missing" mean?

sync.blue®

February 06, 2026 16:51 Updated

Error Description: If you receive the message "Social account missing" during synchronization, this means that sync.blue® currently has no access to the linked third-party account (e.g., Google, Microsoft, or Apple). This usually happens when the security tokens have expired, the connection has been manually disconnected in the third-party account, or authentication with the account was aborted during the initial setup of the sync.blue® connection.

Start re-authorization: For the account marked with a yellow warning sign (exclamation mark), click the button to re-link in order to open the third-party provider's login window.
Allow access: Log in to the respective provider with your third-party login credentials and confirm access for sync.blue® again. Make sure to use the same account that was originally used for the connection.
Completion: After successful login, the yellow warning symbol disappears from the overview. Your account is now correctly linked again, allowing synchronization to automatically resume.

	Open the "My Accounts" section: Click on the My Accounts tab in the navigation at the top. Here you will find an overview of all source and destination accounts you have set up for synchronization.
	Identify the faulty source: In the overview, all accounts with the mentioned error are marked with a yellow warning sign (exclamation mark). This allows you to quickly and easily locate the faulty source.

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