Why is my connection no longer synchronizing automatically?

Once a valid interval (daily, weekly, etc.) has been set, the connection should synchronize automatically.

If synchronization no longer starts automatically (according to the time displayed in the sync.blue® Dashboard), it could be due to the following reasons:

• The customer account is not balanced (there are outstanding invoices or payments have not been processed). Please check this under - sync.blue® Dashboard - User Profile - Billing.
• The account has been on the free plan for more than 14 days.