Accounting
- How do the TEAM, BUSINESS and ENTERPRISE plans differ?
- How is the price calculated?
- Where can I find information about my current PRO plan if I am an existing customer?
- I would like to upgrade my plan, how does this work?
- What is a “user” according to the price overview or offer?
- Why is 1€ reserved on my credit card?
- How can I cancel my contract?
- Why is my connection no longer synchronizing automatically?
- "Why did I receive an invoice even though no connections were set up anymore?
- How can I license a new "DATEV Connector for STARFACE" user?
- Do I receive a credit if I delete a connection and thus synchronize fewer contacts?
- Why isn't the price slider on the price overview working?
- How can I extend the payment deadline?
- When can a contract with monthly payment be terminated?
- How can I change the billing interval (annually / monthly)?
- How should an upgrade invoice be interpreted?
- Do replaced connections (deleted and reestablished) incur additional charges?
- Why are the same contacts billed multiple times when they are synchronized with different destinations?
- What is the cost when a connection is 'shared' among multiple users?
- How many contacts are being synchronized and billed?
- What conditions apply to non-profit organizations, associations, NGOs and similar?
- Can I request a goodwill credit payout?
- Do I receive a credit if contacts could not be synchronized?
- Can I receive my invoice in USD currency instead of EUR?
- More contacts were synchronized unscheduled. How can I have an invoice cancelled?
- Why have I received an invoice even though no contacts have been synchronized yet?
- Is a retroactive cancellation possible?
- Why have I received a payment reminder?
- Why is my current bill higher than the previous one?
- Why did I receive an invoice including VAT as a company outside Germany?