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  1. sync.blue® help
  2. Accounting

Accounting

  • How do the TEAM, BUSINESS and ENTERPRISE plans differ?
  • How is the price calculated?
  • Where can I find information about my current PRO plan if I am an existing customer?
  • I would like to upgrade my plan, how does this work?
  • What is a “user” according to the price overview or offer?
  • Why is 1€ reserved on my credit card?
  • How can I cancel my contract?
  • Why is my connection no longer synchronizing automatically?
  • "Why did I receive an invoice even though no connections were set up anymore?
  • How can I license a new "DATEV Connector for STARFACE" user?
  • Do I receive a credit if I delete a connection and thus synchronize fewer contacts?
  • Why isn't the price slider on the price overview working?
  • How can I extend the payment deadline?
  • When can a contract with monthly payment be terminated?
  • How can I change the billing interval (annually / monthly)?
  • How should an upgrade invoice be interpreted?
  • Do replaced connections (deleted and reestablished) incur additional charges?
  • Why are the same contacts billed multiple times when they are synchronized with different destinations?
  • What is the cost when a connection is 'shared' among multiple users?
  • How many contacts are being synchronized and billed?
  • What conditions apply to non-profit organizations, associations, NGOs and similar?
  • Can I request a goodwill credit payout?
  • Do I receive a credit if contacts could not be synchronized?
  • Can I receive my invoice in USD currency instead of EUR?
  • More contacts were synchronized unscheduled. How can I have an invoice cancelled?
  • Why have I received an invoice even though no contacts have been synchronized yet?
  • Is a retroactive cancellation possible?
  • Why have I received a payment reminder?
  • Why is my current bill higher than the previous one?
  • Why did I receive an invoice including VAT as a company outside Germany?
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