How can I read logs from the sync.blue® for Android app?

In some cases it is necessary to read the logs of the sync.blue® app for Android. These logs contain important information about how the app works. In this guide we will show you step by step how to read the logs of the sync.blue® app using ADB ("Android Debug Bridge").

Requirements:

• A computer with ADB ("Android Debug Bridge") installed. ADB is part of the Android SDK Platform Tools, which you can download here .
• An Android smartphone with the sync.blue® app installed and developer options enabled (including USB debugging).
• A USB cable to connect the Android device to the computer.

Step 1: Set up ADB and connect device

1. Install ADB: Download the Android SDK Platform Tools and unzip it on your computer.
2. Enable developer options:
   • Go to Settings > About phone > Tap the Build number several times until Developer options are enabled.
   • Go back to Settings > System > Developer options > Enable USB debugging.
3. Connect: Connect your Android device to your computer using a USB cable. Make sure you allow USB debugging on the device when the message appears.

Step 2: Test ADB connection

Open the command prompt or terminal on your computer and enter the following command:

Your Android device should appear in the list of connected devices. If your device is not recognized, make sure USB debugging is enabled and the correct drivers are installed.

Step 3: Save logs to a file

To save the logs for later analysis, you can save the output to a file. To do this, use the following commands:

For app logs:

For background sync logs:

These commands save the logs in the specified files, which you can then forward to support.

If you have any questions or need assistance, our support team will be happy to help.