Why can't I see my contacts or categories synchronized with Microsoft Teams?

If you can't find your synced contacts or categories in Microsoft Teams, it's usually due to a cache issue in the Teams Desktop Client (Mac/Windows) from Microsoft.

Reason

The Microsoft Teams Desktop Client stores contacts and categories locally in the cache. Therefore, changes made via external synchronization services like sync.blue® don't appear immediately. ```

How to check synchronization

1. Log in to https://teams.microsoft.com in a browser.
2. Click on Contacts in the left-hand menu.
3. Check if the missing categories and contacts are present.

Solution

If the contacts are visible in the browser but not in the desktop client:

• Sign out of the Teams desktop client.
• Then log in again to clear the cache.
• The synchronized contacts and categories should now be displayed.

Background

With sync.blue®, contacts from almost any or multiple sources can be automatically synchronized into the contacts of Teams users. This enables:

• Automatic name resolution for incoming external calls
• Click-to-call and name resolution in Teams call lists